PH Outsourcing Customers Want Real People Not Bots

PH Outsourcing Customers Want Real People Not Bots
The Philippines outsourcing industry is challenged by automation and robotic process automation (RPA). Many companies worry if their business can still survive as the digital era is slowly invading the industry. But, it seems that majority of the customers want real people instead of bots (other terms for RPA).Usually, most of the customers are in a bad mood. Some of them rude whilst others are racist. Because of this, agents are easily burned out. So,

Demand For Qualified Workforce In PH Outsourcing, Evolving

Demand For Qualified Workforce In PH Outsourcing, Evolving
The Business Process Outsourcing (BPO) industry in the Philippines continues to grow and relocate their services to the countryside. In fact, the demand for qualified workforce is also increasing by folds yearly.But, BPO players are now facing a new challenge. Are these talent pool really qualified to work in BPO?As BPO is learning to adapt automation and new age technology, there is also a rising need for Knowledge Process Outsourcing (KPO) and la

5 Tips When Handling A Toxic Outsourcing Co-Worker

5 Tips When Handling A Toxic Outsourcing Co-Worker
All of us have good times and bad times. The most important is that you know how to handle all these situations. But, what if you are surrounded with toxic people in your workplace? Would you allow them to reign over the place? Of course, not as this will only lead to unproductivity and waste of time. So, here’s our 5 helpful outsourcing tips when handling a toxic co-worker. Trabaho Lang, Walang Personalan (It’s Business, Not Personal) Always bear in min

What You Need To Know About Outsourcing Facebook Marketing

What You Need To Know About Outsourcing Facebook Marketing
Let’s admit it! Facebook is top social media platform today. As a matter of fact, Facebook plays an important role in marketing a business. However, it also takes a lot of time and effort before you can achieve a positive result. So, the best way to boost your virtual presence is outsourcing your Facebook marketing. The Pros and Cons of Facebook Marketing When you outsource Facebook marketing, you have two options. You can either a freelancer or an outso

Outsourcing News: Businesses Warned, Innovate Or Die

Outsourcing News: Businesses Warned, Innovate Or Die
Automation is already here. In fact, the Philippines outsourcing industry is coping up in order to beat automation. Now, technology official said, many businesses are going to lose a lot of profits if they don’t choose to innovate.According to Arup Maity, President of Blast, Inc., the average lifespan of S&P 500 companies is now 70 years old, versus century-old organizations in the past. The life span of companies is shortening. Today, even if you

Top Reasons Why PH Outsourcing Expands In The Countryside

Top Reasons Why PH Outsourcing Expands In The Countryside
Establishing a business process outsourcing (BPO) center in rural areas is now possible. In fact, this is a huge opportunity for aspiring business owners. The Department of Information and Communications Technology (DICT) has already released the IT Roadmap 2022 targeting almost $40 billion total revenues and generating more than 1.5 million jobs by 2022.But, why do local players should take advantage of this good news? Here are the top reasons why. D

PH Outsourcing: Talent Supply is Still Vital for Growth

PH Outsourcing: Talent Supply is Still Vital for Growth
The main key to Philippines outsourcing growth is still the talent of every worker. Majority of the highly-skilled workers moved to Manila and outside the country seeking for greener pastures. The government and private sectors must prioritize the enhancement to those who have ICT potentials. The business process management industry continues to grow here in the Philippines and international investors are looking forward to it. Jibin Arjunan, Wipro Region

Outsourcing Guide: The Importance of Data Security

Outsourcing Guide: The Importance of Data Security
Recently, one of the biggest banks in the Philippines, Bank of Philippine Islands (BPI), is causing a lot of chaos due to the system glitch and many of their clients complained. Is their system hacked? Do they have a reliable data security? Or, do they just have a weak electronic system? That is why most of the outsourcing companies prioritize data security first to avoid such commotion.It has been noted that majority of the businesses today are now ut

Top 5 Countries for Outsourcing in Asia

Top 5 Countries for Outsourcing in Asia
All businesses are always looking for cost- effectiveness especially in terms of operational cost. That is why one of the most efficient solutions is to subcontract or outsourced services needed. However, finding the right provider is also a daunting task. You cannot guarantee whether this outsourcing firm will deliver a quality service or not.Good thing, there are many countries that provide quality outsourcing solutions at its competitive rates. And

Bridging The Gap Between Outsourcing And Advanced Machines

Bridging The Gap Between Outsourcing And Advanced Machines
Outsourcing providers are in bloom these days and they cannot deny the fact they are also learning the advanced machines. Whether you like it or not, digital future is already upbeat. However, learning the machines is also a part of everyday lives. From searching various engines like Google, quick info using Apple’s Siri, a status update on Facebook and of course, taking home-based jobs online, all of these are already powered and manoeuvred by the digital